Terms of Service

Last updated: June 2026

Welcome to To Home Delivery. These Terms of Service govern your use of our website, https://tohomedelivery.com, and your purchase of products from us.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using the website or making a purchase.

1. Business Information

To Home Delivery is an online retail store offering a variety of consumer products, which may include supplements, protein products, grocery items, pantry products, household goods, personal-care items, and other general merchandise.

Customer Support Email: support@tohomedelivery.com

2. Eligibility

By using this website or placing an order, you confirm that you are at least the age of majority in your state or country of residence, or that you are using the website with the consent of a parent or legal guardian.

You may not use our products or website for unlawful purposes or in violation of applicable laws or regulations.

3. Products and Availability

We make reasonable efforts to display product names, descriptions, images, pricing, and availability accurately. However, product images may vary slightly from the actual item due to manufacturer updates, packaging changes, screen settings, or supplier information.

Product availability is not guaranteed. We may limit quantities, discontinue products, correct errors, or cancel orders when a product is unavailable, incorrectly priced, or cannot be fulfilled.

Some products may be fulfilled and shipped by trusted third-party suppliers or fulfillment partners. Regardless of the fulfillment method, To Home Delivery remains your point of contact for customer-support questions regarding your order.

4. Product Information and Health-Related Products

Certain products sold on this website, including vitamins, supplements, protein products, wellness products, and personal-care products, are not intended to diagnose, treat, cure, or prevent any disease unless specifically stated by the manufacturer and permitted by applicable law.

Product descriptions and manufacturer information are provided for general informational purposes only. They are not medical advice.

Before using any supplement, wellness product, or health-related product, consult a qualified healthcare professional if you are pregnant, nursing, taking medication, have a medical condition, or have questions about whether a product is appropriate for you.

Do not use product information on this website as a substitute for professional medical advice.

5. Pricing and Payments

All prices are shown in U.S. dollars unless otherwise stated.

We reserve the right to correct pricing errors, typographical errors, product-description errors, or availability errors at any time. If a pricing or product-information error affects your order, we may contact you, cancel the order, or issue a refund where appropriate.

Payment must be authorized before an order is processed. We may use third-party payment processors, including payment methods offered through Shopify and other approved providers.

6. Order Acceptance and Cancellation

Submitting an order does not guarantee acceptance. We reserve the right to refuse, limit, or cancel any order for legitimate reasons, including:

• Product unavailability

• Incorrect pricing or product information

• Suspected fraud or unauthorized payment activity

• Shipping restrictions

• Errors in customer-provided order information

• Violation of these Terms

If we cancel an order after payment has been captured, we will issue a refund to the original payment method when applicable.

7. Shipping and Delivery

Shipping and delivery details are provided in our Shipping Policy.

Processing times, carrier transit times, and delivery dates are estimates and are not guaranteed. Delays may occur because of carrier disruptions, weather, high order volume, supplier processing, holidays, customs, incorrect addresses, or circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays, loss, or delivery problems caused by an incorrect, incomplete, or undeliverable address provided by the customer.

For more information, please review our Shipping Policy.

8. Returns, Refunds, and Damaged Items

Our return and refund rules are explained in our Refund Policy.

Return eligibility may vary depending on the item type, condition, packaging, and applicable health or safety rules. Certain items, including opened or used supplements, edible products, personal-care products, perishable goods, and other non-returnable items, may not be eligible for return except where the item arrived damaged, defective, expired, or incorrect.

If your order arrives damaged, defective, expired, or incorrect, contact us at support@tohomedelivery.com promptly and include your order number and clear photos where applicable.

9. Customer Reviews and Feedback

Customers may submit reviews, comments, photos, or other feedback about their own experiences with products purchased from To Home Delivery.

By submitting feedback, you grant us a non-exclusive, royalty-free right to display, reproduce, and use that feedback in connection with our business, website, marketing, and customer-support activities, subject to applicable law.

We may remove reviews or content that are unlawful, abusive, misleading, defamatory, spam, infringing, unrelated to the product, or otherwise inappropriate.

We do not knowingly present supplier reviews, reviews from unrelated websites, or third-party sales data as customer reviews or purchase activity from To Home Delivery.

10. Intellectual Property

All website content, including text, graphics, logos, images, design elements, product organization, and other materials on this website, is owned by or licensed to To Home Delivery unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, or exploit website content without prior written permission, except for personal, non-commercial use of the website.

Product names, trademarks, logos, and brand names belong to their respective owners and are used only to identify the products offered for sale.

Intellectual Property Claims

To Home Delivery respects the intellectual property rights of others. If you believe that content on our website infringes your copyright, trademark, or other intellectual property rights, please contact us at support@tohomedelivery.com.

Your notice should include:

• Your full legal name and contact information

• A description of the intellectual property you believe is being infringed

• The direct URL of the page or product at issue

• A statement explaining why you believe the use is unauthorized

• Any supporting registration number, ownership document, or authorization information, if available

We will review the report and take appropriate action when warranted.

Product names, trademarks, logos, images, and brand names belong to their respective owners. They are used on this website only to identify products offered for sale.

11. Prohibited Use

You may not use this website to:

• Violate any law or regulation

• Submit false or misleading information

• Interfere with website security or functionality

• Attempt unauthorized access to accounts, servers, or payment systems

• Upload malware, viruses, or harmful code

• Use automated systems to scrape, copy, or disrupt the website

• Engage in fraudulent orders, chargeback abuse, or payment fraud

• Harass, threaten, or abuse our staff or other users

We may suspend or terminate access to the website for conduct that violates these Terms.

12. Third-Party Services and Links

Our website may use or link to third-party services, including Shopify, payment processors, shipping carriers, manufacturers, suppliers, analytics providers, and social-media platforms.

We are not responsible for the content, privacy practices, availability, or policies of third-party websites or services. Your use of third-party services is subject to their own terms and policies.

13. Disclaimer of Warranties

To the fullest extent permitted by law, this website and its content are provided on an “as is” and “as available” basis.

We do not guarantee that the website will always be uninterrupted, error-free, secure, or free from viruses or other harmful components. We make reasonable efforts to maintain accurate website information, but we do not guarantee that every product description, image, price, availability status, or website feature will always be complete, current, or error-free.

Nothing in these Terms limits any consumer rights that cannot legally be excluded.

14. Limitation of Liability

To the fullest extent permitted by law, To Home Delivery and its owners, employees, contractors, suppliers, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of products.

Our total liability for any claim relating to an order will not exceed the amount paid by you for the specific product or order giving rise to the claim, except where applicable law requires otherwise.

15. Indemnification

You agree to indemnify and hold harmless To Home Delivery, its owners, employees, contractors, suppliers, and service providers from claims, damages, losses, liabilities, and expenses arising from your misuse of the website, violation of these Terms, violation of applicable law, or infringement of another person’s rights.

16. Governing Law

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles.

Any dispute arising from these Terms or your use of the website will be handled in accordance with applicable law and subject to the jurisdiction of the appropriate courts located in Florida, unless another venue is required by law.

17. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, products, legal requirements, or website practices.

The updated version will be posted on this page with a revised “Last updated” date. Your continued use of the website after changes are posted means you accept the updated Terms.

Questions about these Terms may be sent to support@tohomedelivery.com