FAQs

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions, please send us an email at inquiry@tohomedelivery.com

Q. Where do you ship from?

A. We ship from our warehouse in Orlando.

Q. How long will it take for my items to arrive?

A. We typically have a 1 day processing window to fully verify and fulfill your order. Following this, your package will be shipped to you between 2-5 business days.

Q. How long will it take to receive a tracking number?

A. It will take usually between 2-3 business days to receive a tracking number via email. 

 

Q. Is shipping really FREE?

A. Yes, shipping is Free on all orders $35+

Q. Which currency will I be charged in?

A. We processes all orders in USD. 

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.

Please contact us if you don't receive one within 24 hours. 

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to inquiry@tohomedelivery.com

Q. How can I pay?

A. We accept all Major Credit Cards: Visa, MasterCard, Discover, and Amex. 

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure. 

Q. I am unhappy with my Order, can I place a Refund?

In order to protect ourselves as a Merchant, we only offer refunds on items that arrive in a defective state. You must submit photo and/or video evidence within reasonable doubt to our support team at inquiry@tohomedelivery.com to be eligible for a refund. Once evidence is received and verified, you may ship the product back to our supply warehouse at the address we will provide you to be eligible for a full Refund. Items on Sale are not eligible for Refunds, but we can process an exchange for you following the same guidelines as above if it arrives in a defective state.

Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. 

Q. Will I (the customer) have to pay customs?

A. For most countries, you will not have to pay customs, however there may be certain exceptions depending on your location and value of purchase.